Shipping & Returns
Shipping Policy
We are pleased to offer fast and reliable shipping for all of our handmade jewelry products. We understand that you want to receive your purchase quickly and securely, so we have partnered with trusted shipping carriers to ensure your package arrives in a timely manner. All shipping rates are calculated based on the weight, dimensions, and destination of your order. We offer a variety of shipping options to suit your needs, including standard and expedited shipping. For more information about our shipping policy, please contact us.
Return & Exchange Policy
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At Sea-Enna West Coast Jewelry, we want you to be completely satisfied with your purchase. If you're not entirely happy with your jewelry, we're here to help with our straightforward return and exchange policy.
**Returns:**
- We accept returns within 14 days of the delivery date.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To initiate a return, please contact sea.enna.westcoastjewelry@outlook.com to request a return authorization.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
- Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.
**Exchanges:**
- We offer exchanges for items of equal or lesser value within 14 days of the delivery date.
- To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To initiate an exchange, please contactsea.enna.westcoastjewelry@outlook.com to request an exchange authorization.
- Once your exchange is received and inspected, we will process the exchange and ship out the new item to you.
- Please note that shipping fees for exchanges are the responsibility of the customer.
**Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
- We will provide instructions on returning the item for a refund or exchange, depending on the availability of the product.
**Questions:**
- If you have any questions about our return and exchange policy, please contact sea.enna.westcoastjewelry@outlook.com
**Policy Changes:**
- Sea-Enna West Coast Jewelry reserves the right to modify this return and exchange policy at any time. Any changes will be reflected on this page.